Does Skis.com Ship to APOs, DPOs, and FPOs?
Of course, we do! Anything we can do to support our troops! Most orders over $50 will ship for free. Thank you very much for your service to our country!
What is WinterKids.com's Return Policy?
Our Return policy is very flexible! Our 100% guarantee ensures that every item you purchase at WinterKids meets your high standards when you receive it or you can return it for a replacement or refund. You can return your WinterKids purchase within 45 Days of the invoice date as long as it is unworn with the tags still attached for a full refund. If a return is received after 45 days, a 15% restock fee will apply. Returns received after 90 days are not accepted for refund. Please refer to the Exchanges/Return Policy in the footer of WinterKids.com for more information.
How Do I Make an Exchange?
Exchanges are fast, easy, and FREE! Simply send the merchandise back to WinterKids within 5 months of the original invoice date along with your invoice. On your invoice, write your request along with your phone number in case we have questions. As soon as we receive the merchandise, we resend your new request the same day and WinterKids pays for the shipping back to you (within the continental U.S.)! The entire process usually takes about 5-7 business days. Exchanging is easy and one of our Top Priorities! Please refer to our Exchanges/Return Policy in the footer of the WinterKids.com for more information.
How Long Does it Take to Ship My Order?
Our U.S. customers usually receive their merchandise within 2-5 business days with the standard shipping methods of UPS Ground or U.S. Mail. For faster delivery, expedited methods (3-Day, 2-Day, and Overnight) are available and can be selected as the order's shipping method during the online checkout process. Select items are drop-shipped from separate distribution centers and require one (1) additional day for processing before they will be shipped, including expedited shipping methods. These drop-shipped items may arrive on a different day than the rest of your order. Getting our customers their merchandise FAST is a Top Priority to us! Please view our shipping policy webpage for more detailed information on transit times and shipping couriers used.
How Can I Make Changes to My Order?
Please call or email us with your changes as soon as you can. Since we usually package and ship orders the same day they are placed, contacting us immediately is best. 1-800-924-5484 or support@winterkids.com. Please be aware that we are sometimes unable to accommodate order changes if the order has already shipped or if items on the order are being drop-shipped from a separate distribution center.
How Can I Track My Order?
Simply click Track Order under the account icon at the top of the page. You will only need your order number and your email or phone number used when checking out.
You can also login to your account by clicking My Account under the account icon at the top and track from there. Once Logged in, scroll down and click "Order History," then find the order you want to track and click the order number to view that order. From there you can find your tracking information for this order.
For orders with multiple items, there may be multiple tracking numbers. There may be a delay in receiving tracking information for drop-shipped items; however, that does not mean that the item has not yet shipped. We also email your tracking information as soon as it becomes available.
Does WinterKids Price Match?
Yes, we will price match a product's price on a competitors' website if that in-stock product is the same style, color, size, and is from the same season's collection as what was found on WinterKids.com. The competitor must be a United States based authorized dealer of the brand for the product being price matched. See our full price match policy details here.
What Types of Payments does WinterKids.com Accept?
WinterKids.com Apple Pay, Google Pay, Amazon Pay, Affirm, PayPal, Visa, Mastercard, American Express, and Discover.
Does WinterKids Ship Internationally?
Yes, we ship all over the world every day! This ensures our customers the lowest UPS international shipping costs possible. International shipping costs are automatically calculated during the checkout process and can be seen on the webpage after your 'Ship To' information has been entered. All shipping costs and product costs shown on WinterKids.com are in United States Dollars. Please visit our full International webpage for more details on worldwide shipping.
How Much are Duties and Taxes on International Orders?
Duties and taxes are determined by the country in which the merchandise is being shipped. Please contact the customs office of the receiving country for further inquiries. WinterKids.com has no control or prior knowledge of these fees.
How Long has WinterKids Been in Business?
WinterKids has been outfitting kids for skiing and snowboarding since 1997 and we LOVE it!
What Size Should I Buy My Child?
Although sizing correlates roughly with age, it is different for each brand, and some items may fit differently than others. Please measure your child and refer to our sizing charts for the most accurate sizing information. Height is the most reliable measurement to determine the correct size followed by the child's weight. WinterKids.com typically suggests purchasing a size slightly larger than your child's exact measurements to allow layering and room to grow.
Where Can I Find Washing Instructions and Other Product Care Information?
We have created a webpage to give our customers as much detail as possible into washing instructions, sizing, fabric care, etc. Please visit our frequently asked product questions webpage for more information.
Are Any Products Covered by Manufacturer Warranties?
Yes! Many of the brands we carry have manufacturer warranties, please visit our manufacturer warranty webpage for information on what is normally covered.