Disappointing Defect
Posted by
Lori
on
9/19/2013
This jacket arrived with three teeth missing from the zipper. Our granddaughter liked the style so much, we elected to have it repaired. Very disappointing, when you pay a little bit extra for a brand you associate with quality and receive something that is sub-quality.
Winter Kids would have accepted the return and or had the jacket repaired, timing was a concern. The first response received from Winter Kids was simply a statement of the return polices and an apology. Not very customer caring.
I will likely be looking at other brands in the future and possibly other suppliers - I'm a long term Columbia customer, but this blatant quality defect has left me luke warm.